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FAQ

  1. Who do you provide services for? 
    Answer: We have a variety of programs for children and adults. The “Programs” tab provides a description for each of our programs.
  2. Does my family member qualify for service?
    Answer: If your family member was diagnosed with a developmental or mental disability, then they may qualify for programs.
  3. My family member needs service, what do I do?
    Answer: Contact us at (865)546-9431 and we will connect you will the appropriate contact for a Program that might be the perfect fit for your family member.
  4. My family member has been put on the waiting list, but we need service now. 
    Answer: Arc Knox County offers private pay options for our programs. The contact person on each page under the “Contact Us” tab can provide more information.
  5. My family member is not eligible for service, but we need service. What can we do?
    Answer: Arc Knox County offers private pay options for our programs. The contact person on each page under the “Contact Us” tab can provide more information.
  6. My family member would like to find and keep a job, but has had some problems with employment. What can we do?
    Answer: Your family member may be eligible for our Supported Employment Program. The contact person under the “Contact Us” tab can provide more information. We work with Vocational Rehabilitation and you can contact their local office at (865)594-6060 for more information.
  7. My family member is not eligible for Vocational Rehabilitation but still needs help. What can we do? 
    Answer: There are some private pay options for our programs. The contact person on each page under the “Programs” tab can provide more information.
  8. Where do you offer services?
    Answer: We offer programs in the Knox County area.
  9. My family member gets social security disability income and/or Supplemental Security Income. Will getting services affect this income?
    Answer: Getting services does not affect Social Security benefits. However, if you find a job with the help of Employment Services, your income may affect your payments. Supported Employment will help you find ways to minimize the impact. If you receive Residential Habilitation services with Department of Intellectual Disabilities, we will use each individual’s social security to offset the cost of Group Home living. In most cases, the payment would then go directly to the group home provider.
  10. What does it take to be a staff person at Arc Knox County?
    Answer: All staff are background screened with local, federal, FBI, and Department of Motor Vehicle checks. In addition, all services require that staff meet certain qualifications. Most require at least one year of experience. Refer to the “HR” tab for more information. The Arc Knox County provides necessary training after an employee is hired.
  11. Are all services delivered at your facility?
    Answer: No, we deliver services at the person’s served job, at locations around the community, and in the individual’s home. Each service specifies where services can be delivered.
  12. Do you provide transportation?
    Answer: We do provide transportation to and from some services. Our drivers all meet the stringent standards of our insurance company in order to transport individual’s with disabilities.